Replacement quit- who do I contact?

jimmyd · **Posted:** Tue Apr 12, 2011 9:22 pm

My replacement NT50B has stopped working. Do I contact the vendor or HCO? I have emailed vendor but have not gotten a response.

Ol' Arky · **Posted:** Tue Apr 12, 2011 10:16 pm

Ya can go to HCO customer service directly and can tell um ya problem... Here's their email address... support@hcooutdoors.com

Usually the email route is best... They normally contact ya back same day or next... Jason (HCO customer service) is who has help me...

Bluesman · **Posted:** Tue Apr 12, 2011 10:27 pm

Yep.Jason will take care of you.The times I have had to use their CS they had a week turnaround.Except one was during a holiday and it was 8 days.

jimmyd · **Posted:** Wed Apr 13, 2011 7:25 am

Thanks guys. So when you get a replacement camera, does the warranty period start over or is it from the original date of purchase?

Bluesman · **Posted:** Wed Apr 13, 2011 7:31 am

No it don't start over.Once your year is up thats the end of the warranty.However they will work with you and treat you fair even after the warranty.

badfisherman · **Joined:** Mon Feb 15, 2010 8:22 pm **Posts:** 555

That doesn't make any sense. If they REPACED your cam with a new one, then that cam should come with a one year warranty....? Why would it not?

Ol' Arky · **Posted:** Wed Apr 13, 2011 9:38 am

badfisherman wrote:

That doesn't make any sense. If they REPACED your cam with a new one, then that cam should come with a one year warranty....? Why would it not?

All warranties I've seen are the way bluesman said... If ya have a 5 year warranty on ya fridge and it's replaced in the 4th year of that warranty you don't go back and start over at 5 years... Ya just have the remain warranty on the replacement... That's just the way warranties are or am I wrong????

hookedoncameras · **Posted:** Wed Apr 13, 2011 5:03 pm

Ol' Arky wrote:

badfisherman wrote:

That doesn't make any sense. If they REPACED your cam with a new one, then that cam should come with a one year warranty....? Why would it not?

All warranties I've seen are the way bluesman said... If ya have a 5 year warranty on ya fridge and it's replaced in the 4th year of that warranty you don't go back and start over at 5 years... Ya just have the remain warranty on the replacement... That's just the way warranties are or am I wrong????

Yep,
Been that way for 60 years at least. My dad was in the appliance business going way back.

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Replacement quit- who do I contact?

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