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PostPosted: Tue Apr 12, 2011 9:22 pm 
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Joined: Fri Aug 07, 2009 11:11 pm
Posts: 135
Location: NW KS
My replacement NT50B has stopped working. Do I contact the vendor or HCO? I have emailed vendor but have not gotten a response.

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PostPosted: Tue Apr 12, 2011 10:16 pm 
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Joined: Tue Jul 21, 2009 1:13 pm
Posts: 3063
Location: White Hall, AR
Ya can go to HCO customer service directly and can tell um ya problem... Here's their email address... support@hcooutdoors.com

Usually the email route is best... They normally contact ya back same day or next... Jason (HCO customer service) is who has help me...

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PostPosted: Tue Apr 12, 2011 10:27 pm 
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Location: Harrisonville, Pa
Yep.Jason will take care of you.The times I have had to use their CS they had a week turnaround.Except one was during a holiday and it was 8 days.

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PostPosted: Wed Apr 13, 2011 7:25 am 
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Location: NW KS
Thanks guys. So when you get a replacement camera, does the warranty period start over or is it from the original date of purchase?

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PostPosted: Wed Apr 13, 2011 7:31 am 
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No it don't start over.Once your year is up thats the end of the warranty.However they will work with you and treat you fair even after the warranty.

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DLC Covert Prostaff
https://www.covertscoutingcameras.com/

Monster Raxx Field Staff
http://www.monsterraxx.com/

I am a Pro Tester & User of;
Uway,HCO,LtL Acorn,Primos,Spypoint,Covert,Bushnell & Scouting Assistant.

Wildlife Reduction Specialist.


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PostPosted: Wed Apr 13, 2011 7:51 am 
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Joined: Mon Feb 15, 2010 8:22 pm
Posts: 555
That doesn't make any sense. If they REPACED your cam with a new one, then that cam should come with a one year warranty....? Why would it not?


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PostPosted: Wed Apr 13, 2011 9:38 am 
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badfisherman wrote:
That doesn't make any sense. If they REPACED your cam with a new one, then that cam should come with a one year warranty....? Why would it not?

All warranties I've seen are the way bluesman said... If ya have a 5 year warranty on ya fridge and it's replaced in the 4th year of that warranty you don't go back and start over at 5 years... Ya just have the remain warranty on the replacement... That's just the way warranties are or am I wrong????

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PostPosted: Wed Apr 13, 2011 5:03 pm 
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Joined: Thu Feb 28, 2008 9:19 pm
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Location: North Central USA
Ol' Arky wrote:
badfisherman wrote:
That doesn't make any sense. If they REPACED your cam with a new one, then that cam should come with a one year warranty....? Why would it not?

All warranties I've seen are the way bluesman said... If ya have a 5 year warranty on ya fridge and it's replaced in the 4th year of that warranty you don't go back and start over at 5 years... Ya just have the remain warranty on the replacement... That's just the way warranties are or am I wrong????


Yep,
Been that way for 60 years at least. My dad was in the appliance business going way back.

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