Use this forum to post questions and issues for discussion related to Reconyx cameras. Note: Please post threads pertaining to cellular cams in the "Cellular Trail Camera Discussion" forum.
By Kamalawarna
#358778
Hello everyone,
I have been using a Reconyx Hyperfire PC800 from a friend of mine. It was put on hard weather conditions.
Following errors appeared respectively .

1. Day time pictures became blurry
2. Motion sensor was hyperactive and started sending many false triggers.
3. Because of reason 2, I had to check the inside of camera. I removed back cover and checked. When I closed it and restarted it said 'NO SERIAL NUMBER'Image

I contacted Reconyx company and the only answer they could provide was,to send the camera to the factory :( It's not an easy option for me. Taxes will cost me brandnew camera :lol: .
If someone knows the issue please help me out.

Thank you
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User avatar
By Anthony
#358781
It sounds like a firmware reload is what I would try.

Ask Reconyx if you can try updating your firmware because shipping costs make it cost prohibitive.

Try that and report back here your results
By Kamalawarna
#358787
Thank you very much for the reply. Actually I tried firmware update several times. It was updated but again same error meesage popped up. Can something gone wrong with hardware ?
User avatar
By Anthony
#358788
If a firmware update did not fix I am thinking there probably is a hardware issue yes. Maybe ask Reconyx the cost to send you a new main board (you keep the led array and case you have). This way there is only one way shipping for the most likely bad part. Its a gamble but at least you would not have to send your camera there and back.

Ask Reconyx if this is a good logical step to save you some costs. The cost of the main board + shipping from USA to you.
By Kamalawarna
#358790
Wow. I never thought about that. I will right away ask them about the main board. Because there are several problems , replacing the board will be a wise option.
By Kamalawarna
#358793
I contacted Reconyx regarding your suggestion. They say a main board price will be same as a brandnew camera. :D :D .Again it's not an option for me. I think it's like game over for my camera.
User avatar
By swnoel
#358823
What's hard weather conditions?? Submersion??
User avatar
By Anthony
#358825
Kamalawarna wrote: Thu Oct 24, 2019 2:12 pm I contacted Reconyx regarding your suggestion. They say a main board price will be same as a brandnew camera. :D :D .Again it's not an option for me. I think it's like game over for my camera.
I tend to agree. Just forget that Reconyx and find something else.
By Kamalawarna
#358827
swnoel wrote: Mon Oct 28, 2019 8:20 am What's hard weather conditions?? Submersion??
No. Heavy rains and I think the weather seal is not perfect too. So water must have leaked inside.
By Kamalawarna
#358828
I tend to agree. Just forget that Reconyx and find something else.
[/quote]
I will try every possible means to fix this in local level. All the trail cams are so expensive. So repairing is the option.
User avatar
By swnoel
#358829
Any time I've ever sent in a Reconyx the company always took care of my problem, either for free or for a small fee. It shouldn't cost too much to send it in and get an estimate for repairs. They happen to be one of the best game cameras out there! I'd at least send it in and get an estimate.
By Kamalawarna
#358830
swnoel wrote: Mon Oct 28, 2019 11:27 am Any time I've ever sent in a Reconyx the company always took care of my problem, either for free or for a small fee. It shouldn't cost too much to send it in and get an estimate for repairs. They happen to be one of the best game cameras out there! I'd at least send it in and get an estimate.
I'd happy to send it. But shipping back in to our country is so costy. Customs might hold such items for security reasons.
User avatar
By swnoel
#358846
Sorry to hear that. That's a nice camera and that's too bad!
User avatar
By reaperman
#358847
Kamalawarna wrote: Mon Oct 28, 2019 12:13 pm
swnoel wrote: Mon Oct 28, 2019 11:27 am Any time I've ever sent in a Reconyx the company always took care of my problem, either for free or for a small fee. It shouldn't cost too much to send it in and get an estimate for repairs. They happen to be one of the best game cameras out there! I'd at least send it in and get an estimate.
I'd happy to send it. But shipping back in to our country is so costy. Customs might hold such items for security reasons.
What country are you in? I know shipping can be crazy expensive to other countries. My daughter lives in New Zealand and for me to ship a iPad sized box is around $70 usd.
By Kamalawarna
#358859
What country are you in? I know shipping can be crazy expensive to other countries. My daughter lives in New Zealand and for me to ship a iPad sized box is around $70 usd.
[/quote]

I am from Srilanka.
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