Saskboy wrote: ↑Thu Sep 12, 2019 9:58 pm
I've had this particular issue in the past and it seems to have popped up again. One of my cameras will take pictures with no apparent motion or animal that would of triggered it. With timestamps on the hour or half hour give or take 20 seconds. The last 6 pictures it took did this then it stopped communicating. The pictures are timestamped like this, not the time it was transmitted, and statistically speaking it's pretty near an impossible feat for some animal to check his watch and do a flyby. Has anyone else with a lookout had this happen or their camera stop communicating till they cycle the power again?
Andrew,
I have seen one instance of a camera that randomly sends a photo on heartbeat. I replaced it for the customer, I have tested it here for 2 months and I have not seen the issue. I know it happened because the customer had me look at his account.
On this issue, my suggestion is to get a replacement.
On your network issues, obviously there is along history but you are the only customer that I know of with these issues.
My suggestion is for you to get a Rogers or Telus card (whichever gives you the best service at your cabin). I will setup your camera to accept this sim and have you run the camera with a debug log. I will set the camera up as "free" so the testing does not cost you anything.
We can then observe and determine if the issues are with AT&T or Telus/Rogers. With the combined knowledge we can take this to AT&T for a solution. I feel the issue is a Roger under AT&T or Telus under AT&T issue. Obviously Canadians are the only ones with this network technology.
Which network carrier in Canada gives you the best coverage at your cabin ? do you have an active sim for it? If so, lets begin a test as I have described.
On the heartbeat + photo camera, I am baffled by this but I feel an exchange is the best course of action. I want the returned camera fully tested to see if the issue is repeatable in a test environment.
Your thoughts ?
- By cnggack