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Gocam App - Showing Download and not Updating

Posted: Fri May 13, 2016 8:27 pm
by R4P
Problem just started about two hours ago.

Cam is in backyard and I triggered it while mowing. I checked my app to see if it took pics, and it showed alerts. while on the wifi only, I asked it to download pics. So, it started....and hasn't stopped. It's just showing the download icon consistently with the arrow just moving as it does, but with no updates.

Go to the portal on my laptop and the updated pics are there.

1. I removed and re-authenticated the camera on the app. It just showed it was doing the same thing when it was re-added (downloading).
2. I turned cam off and restarted - it showed full bars.
3. I've tried to download instantly via data on my phone and no change - still showing the download taking place.

Been like this for two hours now. The portal shows about 6 pics now that the app hasn't downloaded since it is in a perpetual state of downloading.

I'm a little concerned the camera is trying to upload as well this whole time, but I would think turning it off would have halted that operation. It's more likely that it's something between the portal and the app since the portal is showing the updated pics. But, this is a head scratcher.

Re: Gocam App - Showing Download and not Updating

Posted: Fri May 13, 2016 8:36 pm
by R4P
Make that 9 events/photos showing on the portal but not the app now. App just showing the camera in a constant download state.

This is a challenge because I was going to set that cam tomorrow morning for the long-haul at the hunting grounds and let it sit there with the solar panel and run for quite a while.

Re: Gocam App - Showing Download and not Updating

Posted: Fri May 13, 2016 8:56 pm
by LibbyLA
Have you restarted your phone?

If the pics are on the portal, your camera is done. Downloading to the app is done from the portal, not from the camera.

Re: Gocam App - Showing Download and not Updating

Posted: Fri May 13, 2016 8:57 pm
by Roscoe
I know it doesn't solve your problem, but once the picture is on the portal, the cameras job is done.

Btw, I just checked mine and it was doing fine on pictures taken up to 15 minutes ago.

I'll make sure the right eyes see this post.

Re: Gocam App - Showing Download and not Updating

Posted: Fri May 13, 2016 9:04 pm
by R4P
I have a few Gocams, and the other out right now is working fine and has sent me two pics since this started and show on the app A-OK.

Problem cam/app is still endlessly downloading.

Edit - scratch that - second cam is now not downloading at all, but got the alert on phone pic is available. No download taking place. Portal shows new pic.

Re: Gocam App - Showing Download and not Updating

Posted: Fri May 13, 2016 9:08 pm
by R4P
I'm going to remove and re-install the app and go through the set-up process.

Phone restart did nothing.

Re: Gocam App - Showing Download and not Updating

Posted: Fri May 13, 2016 9:11 pm
by johnnydeerhunter
I've had this happen a few times and it's the phone carrier. My cell phone is through Verizon and I have Verizon and ATT GoCams. The camera has done it's part by sending to the portal and the portal is trying to send it to your phone. I get pics sent to my phone and an email address so I know it's my cell phone's issue when the pics make it to the email but not the phone. Sometimes it's a few hours and other times it's overnight. Roscoe also gets my pics on his app and last time I had this problem he got the pics fine.

Re: Gocam App - Showing Download and not Updating

Posted: Fri May 13, 2016 9:11 pm
by LibbyLA
If the photos are on the portal, it's something with your app or phone, not the cameras. Uninstalling and reinstalling the app makes sense since restarting the phone didn't help.

Re: Gocam App - Showing Download and not Updating

Posted: Fri May 13, 2016 9:35 pm
by Roscoe
Just understand, when you uninstall/reinstall the app you will lose any pics that were archived on your phone. It will not still be on the portal if it's older than 30 days.

Re: Gocam App - Showing Download and not Updating

Posted: Fri May 13, 2016 9:47 pm
by Fl_Cracker
If you are using a iPhone then double click the home button and then swipe the Gocam app up off the screen this will fully close out the app then the next time you restart it should work.
http://www.wikihow.com/Close-iPhone,-iP ... Touch-Apps" target="_blank

Re: Gocam App - Showing Download and not Updating

Posted: Fri May 13, 2016 10:03 pm
by R4P
If you are using a iPhone then double click the home button and then swipe the Gocam app up off the screen this will fully close out the app then the next time you restart it should work.
http://www.wikihow.com/Close-iPhone,-iP ... Touch-Apps" target="_blank" target="_blank

This did it...glad I did this before the app uninstall.

Thanks!

Re: Gocam App - Showing Download and not Updating

Posted: Sat May 14, 2016 9:54 am
by Roscoe
If you are using a iPhone then double click the home button and then swipe the Gocam app up off the screen this will fully close out the app then the next time you restart it should work.
http://www.wikihow.com/Close-iPhone,-iP ... Touch-Apps" target="_blank" target="_blank" target="_blank

This did it...glad I did this before the app uninstall.

Thanks!

I never realized that turning the iphone off/on didn't do the exact same thing, but I just tried it and it does not. If my app ever gives me any trouble I usually do the double tap & swipe thing also, but only because it's faster than turning the phone off. Glad I know now!

Re: Gocam App - Showing Download and not Updating

Posted: Sat May 14, 2016 10:04 am
by R4P
All is working well now! Must have been the app locked up on my new iphone SE.

Re: Gocam App - Showing Download and not Updating

Posted: Sat May 14, 2016 1:38 pm
by Roscoe
All is working well now! Must have been the app locked up on my new iphone SE.

Just keep that in your "bag of tricks." I've needed to do it a few times in the last year of using the app.

Re: Gocam App - Showing Download and not Updating

Posted: Sun May 15, 2016 10:32 am
by johnnydeerhunter
I'm going to have to try that next time. I can close the app by swiping to the side but there's also an option to go into my apps and hit "Force stop". Maybe that will do it next time.