Page 1 of 1

Problems with Covert 2016 logging into sever

Posted: Sun May 22, 2016 11:20 pm
by 27jr
'm running into a problem my camera was working pretty good. I had it off line for sometime and now trying to test with it again and it will not log on the sever. I am receiving pretty decent signal but keep getting a server login failure. This is a 2015 turned into 2016. I don't know if it's because I'm only getting AT&T G or W in my frequency window but the camera logs in and pulls a number just not getting server connection. it won't even connect at real time. Any can help thanks.
BTW I do like the app upgrade for zooming.

Re: Problems with Covert 2016 logging into sever

Posted: Mon May 23, 2016 4:42 am
by johnnydeerhunter
Any chance your plan expired?

Re: Problems with Covert 2016 logging into sever

Posted: Mon May 23, 2016 5:34 am
by 27jr
No, I checked it was renewed till Jun 18 automatically as I checked and shows active.

Re: Problems with Covert 2016 logging into sever

Posted: Mon May 23, 2016 5:05 pm
by 27jr
johnnydeerhunter,

Found out some how my SIM number the first two digits were swapped and the camera quit working. The great people at Covert verified my number and were working with billing to get the two digits swapped back so the camera could log in. Funny how the camera worked great for the first month and then after the auto renewal it stopped. Hope to be operation within 24hrs and stated they would call back.
Good customer service is what I like to see to keep me coming back.

Re: Problems with Covert 2016 logging into sever

Posted: Tue May 24, 2016 4:30 am
by johnnydeerhunter
That's a strange thing to happen, glad they got it figured out for you though. Let us know when you are all back up and running.

Re: Problems with Covert 2016 logging into sever

Posted: Tue May 24, 2016 7:34 am
by LibbyLA
Yeah, that's really weird. I suspect human intervention. Highly unlikely that a computer would have transposed numbers.

Re: Problems with Covert 2016 logging into sever

Posted: Tue May 24, 2016 9:55 am
by Roscoe
Their 3rd party billing system has had a few hiccups like this so far. They should've just used the ATT data plans. For as much as using gophone plans with ATT sucked, and it sucked mightedly, using their data plans is a breeze. I've had 3 cams on ATT data plans for well over a year w/o issue. It pains me to praise ATT, but they really have been that good. :lol:

Re: Problems with Covert 2016 logging into sever

Posted: Tue May 24, 2016 10:46 am
by LibbyLA
Roscoe,

You got that right! The GoPhone plans were a nightmare almost from day 1 and things only got worse. The DataConnect plans are great. I just wish we had autorenew and/or bucket o' data plans. I have a spreadsheet to keep track of what month to renew which set of cameras. At least you can renew even several weeks in advance and the new plan kicks in seamlessly when the old plan expires, no need to time everything to the last minute.

Re: Problems with Covert 2016 logging into sever

Posted: Tue May 24, 2016 11:15 am
by rebbie
Nothing better than the Verizon 5.00 a month plan! Hopefully Covert will make that option available on their Blackhawk Verizon camera someday. I finally got my first monthly Verizon bill since I added my Spartan camera to my existing Verizon wireless account. My total for the month including taxes and fees is $5.50. You just can't beat that!

Re: Problems with Covert 2016 logging into sever

Posted: Tue May 24, 2016 12:16 pm
by danno1400
Their 3rd party billing system has had a few hiccups like this so far. They should've just used the ATT data plans. For as much as using gophone plans with ATT sucked, and it sucked mightedly, using their data plans is a breeze. I've had 3 cams on ATT data plans for well over a year w/o issue. It pains me to praise ATT, but they really have been that good. :lol:
I am still using the GoPhone plan and it still sucks big time, I have 2014 models and I don't think I have a choice.

Re: Problems with Covert 2016 logging into sever

Posted: Tue May 24, 2016 12:26 pm
by Roscoe
I am still using the GoPhone plan and it still sucks big time, I have 2014 models and I don't think I have a choice.

I don't think so either. I hope at some point you can get your hands on the newer models and get away from the gophone nonsense. Problem is cell cams are so darn expensive compared to "regular" cams, I feel like if you can't get decent money for selling a used one you have to run it until it dies to get your money's worth.

Re: Problems with Covert 2016 logging into sever

Posted: Tue May 24, 2016 10:35 pm
by rebbie
I am still using the GoPhone plan and it still sucks big time, I have 2014 models and I don't think I have a choice.


You might be able to upgrade your 2014 models for a 2016 model. That's what Covert did for me.