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trouble adding second covert camera to app

Posted: Sat Sep 28, 2019 12:20 pm
by christygn
Hello, I just purchased 2 Covert Blackhawk LTE Verizon game cameras. One is a 12 pixel and the other is 20 pixel. Did not do this on purpose, it is what Amazon sent me so I am trying to work with it. Anyway, I added the 12 pixel camera first and it is showing up in the app but when I add the 20 pixel camera it shows up in the web browser as active but the app only displays the 12 pixel camera. I have updated firmware, tried to upload updates to web portal but get error. Not sure if these are related but I am trying everything I read online. Anyone have other ideas why it is not showing up in the app? Thanks for the help