- Fri Mar 23, 2018 5:26 am
I wasn't reading the directions close enough. I have been clicking the three black dots, camera settings, Update. Didn't realize I then needed to back out, click the three white bars in the top left corner, camera management, authenticate. I thought that section was just to change access codes.
The bad thing, I've been emailing back and forth with customer service telling them exactly what my step have been and they didn't catch my mistake. I even gave them my password so they could dig into my account and they couldn't get the names to change. Not a problem, I have it now. Thanks for the help