- Fri Aug 17, 2018 5:08 pm #354512
I have 3 mp8 Black covert regular cams. I bought these cams a little under 2 years ago. Overall they've been good cams but one seems to be taking pics continually during daylight hours even with nothing there. I tried calling support last week and couldn't get anyone and left a message. As far as I know i didn't get a call back. Today I try again and after being on hold over 15 minutes I give up. I try the live support and they respond back. I explain to them my issue and they diagnose as a bad sensor and say it probably needs replaced. They then tell me there is a $25 repair charge, and I will pay to ship it in and back according to their policy. I then told them its been under 2 years since my purchase and asked if warranty did not cover it, not that $45-50 that it would have ended up being would have been unreasonable but if you get a warranty then you want a warranty. He told me the camera was made in February 2016 and the warranty was up about 5-6 months ago. I said when it was made and when it was bought is 2 different things. He never asked if i filled out a warranty card or anything. There policy states that is 2 years from purchase not manufactured date. The truth is I forgot and never filled out my warranty card and would have told him that if he had asked because I'm not going to lie over a deer camera but he didn't ask or care when I told him it hadn't been 2 years since I purchased them.